SHIPPING & RETURNS
SHIPPING POLICY
• Orders are processed within 1–3 business days, excluding weekends and holidays.
• Shipping times are estimates and not guaranteed.
• Shipping fees are calculated at checkout and are non-refundable.
• Once an order has been shipped, SheSmoke Accessories is not responsible for carrier delays, lost, or stolen packages.
• Customers are responsible for providing a correct and complete shipping address. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.
• Tracking information will be provided once the order has shipped.
RETURNS & EXCHANGE POLICY
• ALL SALES ARE FINAL.
• We do not accept returns, refunds, or exchanges for any reason, including but not limited to dissatisfaction, incorrect orders, or delayed delivery.
• Due to the nature of our products, opened or used items are not eligible for return or exchange under any circumstances.
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Damaged or Incorrect Orders
• If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.
• Claims submitted after 48 hours will not be accepted.
• To be eligible for review, customers must provide:
– Order number
– Clear photos of the damaged or incorrect item(s)
– Original packaging
• Approved claims will be resolved with a replacement or store credit, at our sole discretion. Refunds are not issued.
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